Refund Policy

1. Refund Eligibility

1.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscription plans. If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase or subscription renewal.

1.2 Eligible Refunds

Refunds may be requested in the following situations:

• Service does not meet the specifications as advertised
• Technical issues preventing service usage that cannot be resolved within 48 hours
• Double billing or incorrect charges
• Subscription purchased but never activated or used
• Dissatisfaction with service within 14 days of purchase

1.3 Non-Eligible Refunds

The following situations are not eligible for refunds:

• Requests made after the 14-day refund period
• API usage credits that have already been consumed
• Accounts that have been suspended or terminated due to Terms of Service violations
• Custom enterprise plans (subject to separate agreement terms)
• Partial month refunds for active subscriptions
• Overage fees for usage exceeding plan limits

2. Refund Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@snapshotapi.in with the subject line "Refund Request"
2. Include your account email address and order/subscription ID
3. Provide a brief explanation of the reason for your refund request
4. Include any relevant screenshots or documentation supporting your request

2.2 Processing Time

Refund requests are typically processed as follows:

• Review: 1-2 business days to review your request
• Approval: Email notification of approval or additional information needed
• Processing: 5-7 business days for refund to be processed
• Credit: 5-10 business days for funds to appear in your account (varies by payment method)

3. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refund to the original card within 5-10 business days
• UPI: Refund to the linked bank account within 5-7 business days
• Net Banking: Refund to the bank account within 5-10 business days
• Wallet: Refund to the original wallet within 3-5 business days

4. Subscription Refunds

4.1 Monthly Subscriptions

For monthly subscriptions:

• Full refund if requested within 14 days of initial subscription
• No partial month refunds for cancellations after 14 days
• Service access continues until the end of the current billing period

4.2 Annual Subscriptions

For annual subscriptions:

• Full refund if requested within 14 days of purchase
• Pro-rated refund may be considered on a case-by-case basis after 14 days
• Contact support for special circumstances

5. Chargebacks

If you file a chargeback with your bank or credit card company without first contacting us to resolve the issue:

• Your account will be immediately suspended pending investigation
• We will provide transaction evidence to your payment provider
• If the chargeback is found to be unjustified, your account may be permanently terminated
• We encourage you to contact us first to resolve any billing disputes

6. Failed Payments and Auto-Refunds

In case of failed payment attempts:

• If a payment fails but you were charged, an automatic refund will be initiated
• Automatic refunds typically process within 5-7 business days
• You will receive an email notification of the failed payment and refund
• You may retry the payment after ensuring sufficient funds/validity

7. Overage and Usage Credits

Regarding API usage and overage fees:

• Overage fees are non-refundable as they represent actual service usage
• Unused API credits do not roll over and are non-refundable
• Contact support if you believe you were charged incorrectly for usage
• We can provide detailed usage logs to verify charges

8. Exceptional Circumstances

We may consider refunds outside of our standard policy in exceptional circumstances such as:

• Extended service outages beyond our Service Level Agreement (SLA)
• Billing system errors or technical glitches
• Natural disasters or emergencies affecting your business
• Death or serious illness (documentation required)

These requests will be evaluated on a case-by-case basis. Please contact our support team with relevant documentation.

9. Downgrades and Credits

As an alternative to refunds, you may consider:

• Downgrade: Switch to a lower-tier plan and receive account credit for the difference
• Account Credit: Convert your refund to account credit for future use
• Pause Service: Temporarily pause your subscription (contact support for availability)

10. Refund Confirmation

Once your refund is approved and processed, you will receive:

• Email confirmation of refund approval
• Refund transaction ID for your records
• Estimated timeline for funds to appear in your account
• Updated invoice reflecting the refund